Terms of Service.

These Terms and Conditions (“Terms”) govern your use of the OneSource Digital Solutions website and the services we provide, including branding and logo design, web development, mobile application development, software development, digital marketing, and IT and hardware. By accessing our website or engaging our services, you agree to these Terms.

Revision Policy

We provide revisions depending on the package or statement of work you selected. Customers may request unlimited free revisions, and we will revise the design without additional charges provided the design and concept remain the same. Revision turnaround time is 48 hours. Unlimited revisions do not cover a fundamental change in project direction after design approval.

Refund Policy / Money-Back Guarantee

In any event, deposited funds for a project shall not be subject to refund after delivery if the initial design concepts are approved, or a change is requested, unless OneSource Digital Solutions cancels or terminates your contract for a reason other than your breach or non-performance.

All refund requests will be fulfilled as follows:

• You may request a refund when initial concepts (for example, a logo) are offered. Once you approve or request changes to the initial designs, the refund offer becomes void.
• If a refund is requested before delivery of initial design concepts, you may be eligible for a full refund (less a 10% service and processing fee).
• If a refund is requested within 48 hours of initial design delivery, you may be eligible for a 66% refund (less a 10% service and processing fee).
• If a refund is requested between 48 and 120 hours of initial design delivery, you may be eligible for a 33% refund (less a 10% service and processing fee).
• No refund request will be entertained after 120 hours of initial design delivery. Because we believe in customer satisfaction, you are still encouraged to contact us with any concern.
• No refund request will be entertained if you have taken no action on your order for 30 days after placing it. Reactivating a dormant design order may require a fee depending on the project.
• No refund requests will be entertained after final files have been delivered.
• For website packages, no refund will be entertained once website development has been completed or the website has been deployed live.
• For video or motion packages, no refund request will be entertained after the storyboard has been designed.
• For custom or combined packages, refunds apply the same way as for single packages. For example, if you order logo and web design and approve the logo, you may claim a refund for the website service only at the time of initial website design.
• A refund request must have a valid reason, measured against the design brief and revision feedback. Unless a concept was not designed according to the brief, a refund will not be given; further revisions will be provided until complete satisfaction.
• The money-back guarantee assumes the order is placed in good faith. If a customer has placed the same job with more than one agency intending to claim a refund, or claims a refund after finding another agency with lower rates or more features, we may decline the request.
• Design work requires customer feedback before finalizing. It is fair that the customer stays involved and provides feedback in order to get the desired results.
• Our unique-design guarantee entitles you to a redraw if our designed logo is found considerably similar to another logo that already exists. Any resemblance to an existing design would be coincidental, and OneSource Digital Solutions will not accept responsibility or a claim for compensation in such a case. It is the client’s responsibility to copyright their artwork.

OneSource Digital Solutions, based on any violation of your user agreement, reserves the right to approve or disapprove a refund request on a case-by-case basis. Domain, hosting, email, advertising spend, stock assets, software licences, and other third-party costs are non-refundable.

How to Claim Your Refund

To have a refund request considered, contact us with your concern:

Phone: +1 (917) 935 4336
Email: info@onesourcedigitalsolutions.com

We will try to resolve the concern under our revision policy immediately, or we will email you a refund-request decision from our refund department. After a refund, design rights transfer to OneSource Digital Solutions, and you may not display any version of the design we sent. You will have no right (direct or indirect) to use any response, work product, or media, nor any ownership interest in the same. We may share copyright-acquisition information for refunded designs so they are not reused as original designs in the future.

My Account

Where we provide a client account area, it is a convenient way to communicate. It is your sole responsibility to check that area for queries, concerns, or additional instructions required by the designer. Not checking the account area frequently is not adequate grounds for a refund. If you are uncertain how to use it, contact client support for assistance.

Quality Assurance Policy

To provide the desired satisfaction, our designers do not deviate from the specifications you provide in the order form or brief. Designs are created after thorough research to support quality and uniqueness.

100% Satisfaction Guarantee

We rework the ordered design and keep revising it until you are 100% satisfied, depending on your package or statement of work.

Domain and Hosting

Domain and hosting may be provided with website packages where applicable. Email accounts provided with website packages can be configured in third-party software such as Outlook. If you are not hosting your website with us, we will not provide email accounts. There is no refund for hosting, domain, or email-server packages.

Delivery Policy

Design order files are delivered to your account area or email as specified on the order confirmation. An email is also sent when delivery is made. All revision and refund policies are subject to the date and time of delivery to your account or inbox. Customized design orders are typically delivered by email within 5 to 7 days of receiving your order, unless your statement of work sets a different timeline. Rush delivery of first logo samples within 48 hours may be available for an additional fee. For assistance, contact client support.

Record Maintenance

We keep a record of your finalized design once we provide the final files. If you require the final files again in the future, we can send them at your request.

Customer Support

We offer client support to address queries. You can contact us at +1 (917) 935 4336 or info@onesourcedigitalsolutions.com.

Communication Policy

You agree that OneSource Digital Solutions is not liable for correspondence from email addresses other than those on our own domain (addresses ending in @onesourcedigitalsolutions.com) or from a phone number that is not listed on our website. We are not responsible for damage caused by such correspondence. We take responsibility only for communication through email under our own domain name or via the phone number listed on this website.

Access to Information

To access our services, you may be asked to provide registration details or other information. By accepting these Terms, you acknowledge that all information you provide is correct, current, and complete. If we believe the information is not correct, current, or complete, we may refuse access to any services or resources and terminate or suspend your account at any time. OneSource Digital Solutions operates with PCI DSS–compliant payment processing and may keep payment information on file for recurring services, additional development hours, or server or network equipment required to develop or launch your website, with notice from our representatives so you are aware of the process.

100% Unique Design Guarantee

We guarantee that customer logos are made from scratch so you have a mark tailored to your requirements — unique and fit to represent your brand.

SMS Terms and Conditions

By providing your mobile phone number, you agree to receive SMS messages from OneSource Digital Solutions related to service updates, inquiries, or other relevant information.

• Message frequency: Messages may be sent periodically; frequency may vary.
• Message and data rates: Standard message and data rates may apply based on your mobile carrier.
• Opt-out: You can opt out at any time by replying STOP to any SMS message. After opting out, you will receive a confirmation, and no further messages will be sent to your number.
• Help: For help or questions about our SMS service, reply HELP to any message or contact us at +1 (917) 935 4336.

Exclusions

We will assist with integration of third-party plugins and APIs, but any third-party integration required for website functionality will be strictly standard. We will not manage third-party vendor relationships during development of the project unless agreed in writing. Additional work requires a separate fee agreement.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Nassau County, New York.

Contact Us

If you have questions about these Terms, please contact us:

OneSource Digital Solutions
45 Martens Ave, Valley Stream, NY 11580
info@onesourcedigitalsolutions.com
+1 (917) 935 4336